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Returns Policy

Thank you for shopping at Hobbies On the Web. If you are not entirely satisfied with your purchase, we are here to help.   

You have thirty calendar days to return an item from the date you received it.    To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.   

 Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Replacement

If you request it, we will replace your goods for you.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   If your item is faulty or you have received a miss-pack, we will refund your postage costs.

If you have any questions on how to return your item to us, please contact us so that we can help.