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Frequently Asked Questions

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What forms of payment do you accept?

Customers can order through the website using PayPal. If you don't have a Paypal account, that is no problem. You can still use Paypal to pay securely with your credit card.

Is it safe to use my credit or debit card?

Yes, absolutely. Paypal is a safe and secure way to carry out transactions on the internet and we do not store any financial detail at all - giving you peace of mind. Our site is PCI compliant and is regularly checked.

When will the money leave my account?

Payment is taken at the point of order, so you will be charged after you've completed your order with us. If in the unlikely event that your order is not fulfilled then your account will be refunded immediately.

What about privacy?

We offer our assurance that we endeavour to protect your privacy and will only use information you provide to process your orders and to offer more of a personalised service. From time to time, we may also inform you of changes to our services and to let you know of any special offers or recent releases that we think may interest you. We do not pass your details on to any other companies.

Do you accept international orders?

Yes we do despatch orders to overseas – postage charges will apply and will be charged at the current rate applicable (prices subject to change). You may be charged local tax within your country upon import of goods ordered - this will be chargeable locally and will be in addition to your purchase with us.

What DVD formats do you supply?

All DVDs sold are Region 2 unless otherwise stated.

What do the classifications mean?

All DVDs released in the UK are subject to the rules governing the Video Recordings Act. The British Board of Film Classification certifies all titles and these certificates are clearly shown on both the packaging and the disc as well as on the website. It is unlawful to supply any title to a person under the age of the certification; e.g. a product certified as 18 to a person under the age of 18. The ratings are as follows: 18 (18 Years) Suitable only for persons of 18 years and over 15 (15 Years) Suitable only for persons of 15 years and over 12 (12 Years) Suitable only for persons of 12 years and over PG (Parental Guidance) General viewing but some scenes may be unsuitable for young children U (Universal) Suitable for all ages UC (Universal) Particularly suitable for children E (Exempt) Exempt from classification by the British Board of Film Classification.